Terms and Conditions
Our Customer Service Promise
We feel you deserve the highest standard of service. To ensure that you receive it, and to establish confidence, we are dedicated to that promise. If you are not a raving fan of our service, we will make it right, or it’s free. For example, with commercial cleaning, each task is outlined and assigned a production rate. If the problem isn’t resolved to your expectation of standards, we will refund you based on the tasked production rate. No questions asked!
For window cleaning and floor care services, payment is due at the time of service in the form of cash, check, or major credit card. We reserve the right to cancel services without notice due to declined credit card transactions. Jobs in excess of $3,000 require a 50% deposit.
A charge back will result in an additional $75 penalty fee per charge back, plus any legal, collection, processing, financing, and recovery fees we incur to collect money owed to Spotless of Utah, LLC. This includes any account we must refer to collections.
There is a $50, per reserved worker, late cancellation/lock-out fee for canceling or rescheduling a service with less than a 24 hour notice for non-contracted customers and less than a 12 hour notice for contracted members. This also applies if we are unable to gain access to your service location, through no fault of our own.
By this agreement, you understand that direct and unreported or inappropriate employment practices are highly illegal, and that Spotless of Utah, LLC or anyone may report illegal hiring activities to the proper authorities so that an investigation ensues. Implication, complicity, or withholding knowledge of an illegal activity of this type is not only a direct violation to Spotless of Utah, LLC, but also a violation of United States federal and local laws and is prosecutable.
Spotless of Utah, LLC reserves the right to cancel any contract and back charge for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services. The same applies to contracts that are terminated prematurely by you, the customer.
If you are signing up for recurring services and you want to use credit cards, you authorize Spotless of Utah, LLC to retain credit card and billing information for the purposes of recurring and/or mutually agreed upon charges.
Dissatisfaction of service is not grounds for cancellation of contract unless Spotless of Utah, LLC fails to adhere to its guarantee. For all other problems, you agree to give Spotless of Utah, LLC at least 30 days to make corrections if Spotless of Utah, LLC is at fault.
Damaged item(s) are replaced with same or similar item(s), not monetary compensation. If a professional needs to be hired to fix something, the professional must be ordered by Spotless of Utah, LLC to ensure legitimacy.
Any breach of these terms, refusal, or impediment to allow Spotless of Utah, LLC to make corrections renders the corresponding customer’s claim invalid and voids our guarantee. Spotless of Utah, LLC is not responsible for indirect inconveniences in connection with our services.
You are important to us, as our customer. Any comments, suggestions, or concerns about quality are taken seriously. We strive to respond quickly to resolve any service that doesn’t exceed your expectations. If you are dissatisfied, please notify us as soon as possible by calling (435) 881-9189.
